Deletion is permanent. After completion, you may lose access to your account, scan history, wellness results, reports, guidance, consent records, and other account-linked information.
1. Delete in the App
The fastest method is the in-app deletion function:
EYEMOTION AI → Settings → Account → Delete Account
Follow the identity-verification and final-confirmation steps shown in the app.
2. Request Deletion Without the App
If you cannot access the app, use the form below. This is a static page: the Website does not submit or store the information you enter on a Website server. Selecting the request button opens your default email application and prepares a deletion request addressed to manager@aurixnetwork.com.
3. Verification
To protect your information, we may verify that the request comes from the account holder. Verification may include a confirmation link or code sent to the registered email address. We do not ask for your password or raw eye images.
4. Data Deleted
After verification, deletion generally covers:
- user account and account profile;
- authentication sessions and refresh tokens;
- consent records linked to the account, except a minimal completion record where legally necessary;
- Eye Scan sessions and derived analytical data;
- wellness scores, reports, scan history, progress information, and guidance;
- other ordinary account-linked application data.
Raw eye images are designed to be deleted after analysis and should not remain as ordinary long-term account data.
5. Processing Time
| Stage | Target time |
|---|---|
| Request acknowledgement | Normally within 7 business days |
| Account access disabled | Promptly after successful verification |
| Deletion from active systems | Within 30 days after verification |
| Deletion from rotating backups | Within 90 days after deletion from active systems |
6. Limited Retention
We may retain limited information only when reasonably necessary for legal compliance, security, fraud prevention, or dispute resolution. Such retention does not include ordinary wellness history or raw eye images and is limited to the purpose and period required.
7. Withdraw Consent Without Deleting the Account
You may withdraw consent for future eye-image and wellness-data processing without deleting the entire account. New Eye Scans will be disabled after withdrawal. To withdraw consent, use the app’s Privacy & Data settings or email us.
8. Contact
EYEMOTION AI Privacy & Support
Black Diamond Co., Ltd.
Email: manager@aurixnetwork.com
Address: 8-14-9 Ginza, Chuo-ku, Tokyo, Japan